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EvaluationCross-Concept

How to know if your Claude integration is actually working

Most teams go live on gut feel and find out six weeks later that Claude has been quietly giving wrong answers. Here's how to know before that happens — without being an engineer.

6 min read

PromptCross-Concept

The system prompt mistakes that make Claude worse, not better

More instructions don't mean better results. Most system prompts fail in one of five predictable ways — and fixing them is usually the highest-leverage thing you can do to improve your Claude integration.

5 min read

RetrievalCross-Concept

Do you actually need RAG? The decision most operators get wrong

Most teams jump to RAG because it sounds like the right answer. Half of them didn't need it. Here's how to know which situation you're in — before you build anything.

5 min read

From the Field

Operator dispatches

Apr 2026 · 7 min read

Using Claude for customer support: what actually works

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